After-Sales Support Policy

At Rococo Jewelry, we carefully inspect every item before shipment.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery and provide your order number along with clear photos of the issue.

After reviewing your case, we will offer one of the following solutions:

>A full refund

>A free replacement item

Please note:

We do not accept returns or refunds for reasons unrelated to product quality.

We do not accept returns for change of mind, personal preference, incorrect orders placed by the customer, or normal wear and tear.

Product images may vary slightly due to lighting, screen settings, and photography.

Natural materials may have slight variations in color, texture, or pattern. These are not considered defects.

Who covers the shipping costs

When a return is initiated because of a change of mind or another reason on your end, the consumer should be responsible for the shipping fee. The exact amount depends on the express company you select. If the situation is different — for example, the goods received are damaged or not correct due to our reasons — the consumer is not required to bear the shipping fee.

If you believe there is a quality issue with your order, please contact us at:

Email: support@beltmenty.com

Our team will review your request and respond as quickly as possible.